Account Manager (Customer Service)

Location: Las Vegas, Nevada, United States; onsite Monday–Friday, 8:00 a.m.–5:00 p.m.

Company

hirify.global is a large print and communications company providing printed and digital marketing solutions through a network of companies in the United States and other countries.

What you will do

• Serve as the primary point of contact for customers and coordinate delivery of products, services, and solutions.
• Build professional relationships with customer decision-makers, including executive stakeholders.
• Coordinate with internal departments and vendors to resolve inquiries, conflicts, and contract deliverables.
• Use root cause analysis and the 5 Whys technique to develop, implement, and measure corrective actions.
• Analyze service and financial data, maintain quality procedures, and support continuous improvement initiatives.
• Prepare customer business reviews, presentations, performance metrics, and business development opportunities in partnership with Sales.

Requirements

• At least 2 years of professional experience, preferably in Customer Service or Account Management.
• Experience in printing or manufacturing, job planning, estimating, scheduling, or project management.
• Strong written, verbal, listening, presentation, organizational, and problem-solving skills.
• Ability to manage multiple projects, identify customer needs, and maintain long-term business relationships.
• Proficiency with Microsoft Excel, Word, PowerPoint, QBR development, and root cause analysis tools.
• Must be authorized to work in the United States without employer sponsorship.

Nice to have

• Bachelor’s degree plus 2 years of relevant professional experience.
• Experience with Access database systems, e-commerce, ERP, inventory management, QMS processes, meeting coordination, and QBR development.

Culture & Benefits

• Health, dental, vision, wellness, life, and disability coverage.
• Flexible spending accounts, health savings accounts, and a 401(k) plan with company match.
• Paid time off and 64 hours of annual holiday pay.
• Work in a large print and communications organization serving businesses and distributors.