Head of Risk and Fraud (iGaming)

#vacancy #Head #risk #fraud #remote #Igaming

Mr Bit is looking for an Head of Risk and Fraud🌟

📍Responsibilities:
• Create and implement global strategy for Risk, Fraud and Responsible Gambling
functions;
• Oversee the Risk and Fraud department, ensuring the smooth and efficient operations;
• Oversee the Responsible Gambling function, to make sure company applies
sufficient duty of care measures to the customers;
• Create and implement (when needed) KPIs to measure performance of processes;
• Evaluate fraud risks associated with new product launches, new territory launches and
changes to existing products or funding methods;
• Keep detailed records of suspicious activity, analyse trends, industry security threats
and provide recommendations to mitigate losses;
• Provide feedback through quality assurance and full responsibility for team and agent
KPIs, including document processing times;
• Point of reference for any fraud related queries or escalations made by the team or by
other departments;
• Create and maintain effective fraud rules in payments engine;
• Accountable for risk management practices, policies and procedures, including the
results of those practices;
• Design and implement operational policies that align with overall business strategy;
• Collaborate with the Customer Service and Sales teams to leverage capabilities to
achieve operation efficiency and customer satisfaction;
• Proactive and continuous improvement of service to optimize the customer service
through processes;
• Ensure compliance with licensing and legal requirements and regularly maintain /
update operational procedures;
• Submit operational budget and expenses to the Finance department;
• Analyzing and choosing anti-fraud and regulatory third party providers;
• Mentoring and guiding the team on best practice, ensuring they each develop;
• Supporting the team with day-to-day tasks when required, hands on when needed;
• Configuring systems and tools related to the teams work including anti-fraud system.

📍What we're looking for in a candidate:
• 4+ years of experience in a senior Risk & Fraud role within the iGaming industry;
• Strong ability to balance risk management with business growth in a customer-centric environment;
• Deep knowledge of fraud prevention and risk management practices across multiple jurisdictions;
• Analytical and detail-oriented mindset with excellent problem-solving skills;
• Proven ability to motivate, lead, and manage a team;
• Strong communication and negotiation skills;
• Proficiency in both verbal and written English and Russian languages.

🌟We offer you:
• A chance to work in a highly professional and dynamic team.
• Attractive remuneration package and opportunities for professional development.
• Work schedule: Full-time.

📩Let’s connect! Показать контакты