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22 дня назад

Manager Customer Success (Public Sector)

Формат работы
hybrid
Тип работы
fulltime
Грейд
senior
Английский
b2
Страна
France
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

Текст:
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TL;DR
Manager Customer Success (Public Sector) (Customer Success/Operations): Leading a customer success team serving public sector clients, driving renewals, revenue performance, and scalable operational delivery with an accent on people management, process optimization, and Salesforce-based performance tracking. Focus on tailoring workflows to public sector requirements, leading automation and product improvements, and coordinating complex programs with Sales, Finance, Product, Tech, Data, and IT.

Location: Paris, France; hybrid workplace with on-site and home-office work

Company

hirify.global operates a platform connecting clients with independent professionals and provides customer onboarding, success, and operational services.

What you will do

  • Lead, hire, onboard, coach, and develop a high-performing team of permanent employees and freelancers.
  • Drive revenue from project renewals and hirify.global OPEN opportunities while monitoring KPIs and reporting performance to executive leadership.
  • Adapt team processes and workflows to the requirements and regulations of public sector clients.
  • Identify operational bottlenecks and user pain points through structured feedback loops and performance analysis.
  • Lead automation initiatives and product improvements with Business Operations, Product, Tech, Data, and IT teams.
  • Partner with Sales, Client Operations, Finance, and Commercial teams on roadmaps, goals, and RFP responses.

Requirements

  • 5–8 years of professional experience.
  • Experience managing teams of at least three people.
  • Background in the public sector, or in B2B services or consulting with public sector operational delivery.
  • Experience in Operations, Customer Success, Commercial, or Sales.
  • Experience improving processes, scaling operations, and managing commercial impacts, renewals, and revenue drivers.
  • Experience with Salesforce or an equivalent enterprise CRM, plus strong stakeholder management, communication, and conflict-resolution skills.

Culture & Benefits

  • Hybrid policy balancing on-site work and home office.
  • First-week onboarding at the Paris office with other new joiners.
  • Stock options for every employee.
  • €9 daily lunch vouchers, 50% transportation reimbursement, and healthcare insurance.
  • 8–12 RTT days per year, sports membership participation, and a fully paid one-month sabbatical every three years.
  • Annual team-building events and access to business-related books.

Hiring process

  • Introductory call with Talent Acquisition.
  • Interview with the future manager lasting 45–60 minutes.
  • Home assignment assessing management logic and analytical skills, followed by a final interview with a C-level executive.

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