Norwegian Speaking Customer Support Agent – Service

Location: Stockholm, Stockholm County, Sweden; office location: Virkesvägen 10, Hammarby Sjöstad. Working hours are 07:30–16:00 with flexible arrangements.

Company

hirify.global is a global provider of precision instruments and services for laboratory, process analytics, industrial, product inspection, and retailing applications.

What you will do

• Handle incoming customer requests by phone and email, including urgent repairs, installations, remote and onsite support, quotations, contracts, and invoice questions.
• Identify customer service needs, register requests in SAP Interaction Center, and create and follow up service work orders.
• Update equipment, service contract, and customer information in SAP and CRM systems.
• Forward orders to service coordinators for scheduling and maintain high data quality.
• Coordinate closely with Service Back Office, Shared Service Center, Service Sales, and Sales departments.

Requirements

• At least 2 years of customer service experience.
• Strong written and verbal Swedish, Norwegian, and English.
• Experience handling service requests by email and phone.
• Good computer skills and experience with CRM systems; SAP experience is an advantage.
• Service-oriented, structured, proactive, accurate, and able to manage multiple cases in parallel.
• Upper secondary education or equivalent.

Nice to have

• Danish or another Nordic language.
• Experience with SAP.

Culture & Benefits

• Global and evolving workplace focused on innovation and quality.
• Collective agreement and pension plan.
• Wellness allowance and Edenred lunch benefit.
• Immediate start based on the candidate’s notice period.

Hiring process

• Work-psychology assessments via Alva Labs.
• Background check regarding criminal records.