Customer Service Automation Consultant (Microsoft)

Location: Hybrid presence in client offices in Prague 2 days per week

Company

hirify.global is an independent technology consulting firm providing technology guidance and solutions to businesses through an international team across more than 60 countries.

What you will do

• Identify repetitive Customer Service and operational processes suitable for automation.
• Design, develop, test, deploy, troubleshoot, and monitor scripts, workflows, and automation solutions.
• Automate data preparation, validation, enrichment, and transfer between systems.
• Integrate applications, databases, APIs, and reporting tools in a Microsoft-oriented environment.
• Implement error handling and data-quality controls for customer data, reporting, notifications, and operational workflows.
• Document solutions and support their transition into business-as-usual operations while collaborating with Customer Service stakeholders, the CRM Lead, and the Master Customer Data & Automation Lead.

Requirements

• 3–7 years of experience in automation development, IT or process automation, integration, or a related field.
• Hands-on experience delivering business-process automations from business requirements through production deployment.
• Experience with SQL Server or Azure SQL, databases, APIs, data flows, and system integrations.
• Strong knowledge of automation tools and scripting.
• Professional fluency in English.

Nice to have

• Experience with Power Automate or Power Platform.
• Experience with PowerShell, Python, or JavaScript.
• Experience with Microsoft 365, Excel automation, or Power BI.
• Customer Service, CRM, master-data, or shared-services experience.

Culture & Benefits

• International and dynamic consulting environment.
• Exposure to projects for businesses across multiple industries and countries.
• Permanent or freelance engagement conditions are indicated in the posting.
• Inclusive, equal-opportunity workplace focused on diversity.

Hiring process

• Brief virtual or phone call.
• Typically two to three interviews with the line manager and other relevant stakeholders.
• Possible case study, technical assessment, role play, or problem-solving exercise.