Service Manager (German Speaking)

Location: Sofia, Bulgaria, with flexible working hours and the possibility to work from home

Company

hirify.global is a Switzerland-founded global transformation partner delivering technology strategy, digital solutions, engineering, innovation, and managed services across complex and regulated industries.

What you will do

• Support and progressively own the operational delivery of managed service engagements, ensuring SLA compliance, service stability, and quality.
• Coordinate incident triage, resolution, and root-cause analysis with engineering, DevOps, security, cloud, and architecture teams.
• Manage client relationships and communicate operational status, risks, service performance, and improvement opportunities.
• Produce service reports, monitor SLAs, maintain accurate documentation, and standardize operational practices.
• Drive improvements in service delivery, operational efficiency, client experience, knowledge sharing, and reusable playbooks.
• Progressively contribute to pre-sales, operating-model design, governance frameworks, transition readiness, and operational onboarding.

Requirements

• 1–4 years of experience in service management, IT operations, project management, or a related operational role.
• German at C1 level or above is mandatory for daily client communication, reporting, and documentation.
• Fluent English is mandatory for internal communication, reporting, and client-facing work.
• Strong knowledge of ITIL or willingness to acquire it; experience with modern engineering or DevOps environments is advantageous.
• Clear communication, structured prioritization, analytical problem-solving, stakeholder management, and reliable ownership of outcomes.
• Adaptability and willingness to work across different client contexts, technologies, and team setups.

Culture & Benefits

• Flexible working hours and the possibility to work from home.
• Certification and education support, including sponsorship for ITIL, ISO 20000, and other relevant certifications, exam fees, training, and study time.
• Mentoring from an experienced Service Manager.
• Profit share may be provided in addition to the annual salary based on the company’s previous-year success.
• Access to a global and diverse community with team camps, year-end parties, and local events.
• Continuous professional development focused on building skills for client and business impact.