Director / Senior Director, Relationship Management (Crypto/Fintech)

Location: United States; fully remote, with travel up to 20% to hirify.global offices and client locations

Company

hirify.global provides crypto and stablecoin infrastructure that enables banks, brokerages, fintechs, payment companies, and other enterprises to offer digital-asset products without building blockchain infrastructure themselves.

What you will do

• Build and maintain relationships with executives, business development teams, technical experts, and other stakeholders at B2B client organizations.
• Lead and coach a team of experienced relationship managers while serving as an escalation point for complex business and account issues.
• Develop account-based strategies covering enablement, account mapping, share-of-wallet expansion, upselling, cross-selling, and co-marketing.
• Coordinate with sales, marketing, product, engineering, legal, and finance to improve onboarding, influence product roadmaps, and represent the client voice.
• Lead client calls and quarterly business reviews, track revenue and satisfaction metrics, and own retention and contract renewals.
• Negotiate client agreements and improve relationship-management processes, CRM workflows, reporting, and operational excellence.

Requirements

• Bachelor’s degree or equivalent practical experience.
• 7–10 years of experience in B2B relationship management or business development, including at least 2 years of people management and leadership.
• Experience growing client relationships through cross-sell, expansion, retention, and renewals.
• Experience with complex SaaS or payments products and the ability to explain complex business concepts clearly.
• Experience in fintech, brokerage, payments, and/or crypto.
• Ability to work remotely from the United States and travel up to 20% to offices and client locations.

Nice to have

• Experience working with product and engineering teams.
• Experience in a startup environment.
• Highly self-motivated, resilient, proactive, and goal-focused approach.

Culture & Benefits

• Remote work with a WFH yearly stipend and WeWork All Access Membership.
• U.S. healthcare, vision, and dental insurance; hirify.global covers roughly 100% of employee healthcare premiums and contributes toward spouse and children coverage.
• Equity opportunity.
• Maternity and paternity leave after six months.
• Learning and development stipend after six months.
• Culture built around ownership, collaboration, initiative, empathy, adaptability, transparency, and integrity.