24 дня назад
Senior ServiceNow Technical Consultant / Tech Lead (ServiceNow)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Senior ServiceNow Technical Consultant / Tech Lead (ServiceNow): Designing, implementing, and optimizing enterprise ServiceNow solutions across ITSM, ITOM, Observability, CMDB, integrations, portals, and workflow automation with an accent on technical leadership, solution architecture, and large-scale transformation programs. Focus on leading implementation and support teams, integrating external systems through REST, SOAP, APIs, and MID Servers, and governing complex ServiceNow environments.
Location: Santiago, Chile; candidates must be based in Chile or Colombia, or be willing to relocate. The work model prioritizes in-person collaboration.
Company
delivers enterprise IT services spanning business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace solutions.
What you will do
- Lead technical teams delivering ServiceNow implementations and support services.
- Design, develop, implement, and optimize end-to-end ServiceNow solutions across enterprise environments.
- Configure and customize core ITSM modules, including Incident, Problem, Change, Request, Knowledge, Service Catalog, CMDB, and Asset Management.
- Implement and support ITOM capabilities, with emphasis on ServiceNow Observability.
- Develop integrations with external systems using REST, SOAP, APIs, and MID Servers.
- Design portals, workflows, automations, and digital experiences while supporting CMDB governance, presales, estimation, and Agile delivery.
Requirements
- 5–7+ years of overall IT experience and 5+ years of ServiceNow consulting and technical implementation experience.
- Proven experience leading technical implementation and support teams, providing mentoring, governance, and customer-facing technical guidance.
- Mandatory CSA (Certified System Administrator) certification.
- Strong experience with ServiceNow platform development and scripting, ITSM, ITOM, Observability, integrations, portal/UI development, CMDB architecture, and workflow automation.
- Advanced Spanish is required. English proficiency is strongly preferred.
- Must be based in Chile or Colombia, or willing to relocate.
Nice to have
- ITIL Foundation, CAD, CIS-ITSM, CIS-Discovery, CIS-Service Mapping, CIS-Event Management, CIS-Data Foundations, CSM, or other ServiceNow certifications.
- Exposure to Now Assist and Agentic AI capabilities.
- Experience with solution architecture, enterprise design, large-scale digital transformation programs, and multinational delivery organizations.
- Technical leadership, team management, stakeholder management, and experience in multicultural LATAM environments.
Culture & Benefits
- Full-time role within a global and locally connected delivery organization.
- In-person collaboration supported by flexibility for wellbeing, productivity, and individual work styles.
- Learning-focused culture with emphasis on diversity, inclusion, ethics, and corporate citizenship.
- Collaboration with distributed, multicultural teams across LATAM and globally.
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