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Описание вакансии
TL;DR
Customer Excellence Agent (Customer Support): Handling customer inquiries through chat, phone, and email in the Stockholm office with an accent on assessing user needs, delivering service, and improving processes and products. Focus on solving customer issues, sharing feedback, and achieving service-level and efficiency goals.
Customer Excellence Agent
Company
Lunar Group A/S
Conditions
6 days ago
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will handle customer inquiries through chat phone and email. You will assess individual needs provide excellent service share feedback to improve processes and products and help achieve service and efficiency goals. You will work in the Stockholm office every weekday.
Requirements
- At least 1 year of experience in service and sales
- Fluency in written and spoken Swedish and English
- Ability to maintain an overview in a changing environment
- Ability to give and receive feedback
- Problem-solving ability
Responsibilities
- Handle customer inquiries through chat phone and email
- Assess individual user needs and provide appropriate support
- Improve processes and products through feedback and ideas
- Help achieve service level and efficiency goals
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