Customer Service Ambassador (iGaming)

Location: Skopje, North Macedonia — hybrid

Company

hirify.global is an international online casino company creating gaming experiences with a focus on innovation, security, and responsible gaming.

What you will do

• Provide professional, friendly support to players and resolve customer concerns across live chat, email, social media, app stores, and public forums.
• Onboard and educate customers while identifying their needs and working toward first-contact resolution.
• Collaborate with Player Protection, Sports, Payments, Loyalty, and other internal teams.
• Manage incidents and escalations through Jira, Slack, and external providers.
• Conduct basic responsible gaming interactions and share findings with relevant teams.
• Provide feedback, support continuous improvements, assist with daily management tasks, and complete training and knowledge-building activities.

Requirements

• Experience in customer service or live chat support.
• Strong communication skills, patience, and the ability to explain complex topics concisely.
• Customer-focused, reliable, hardworking, ambitious, and eager to learn.
• Target-driven approach and motivation to improve personal performance.
• Ability to follow procedures and comply with GDPR and gambling regulatory requirements.
• English is the working language; the CV must be submitted in English.

Nice to have

• Sportsbook knowledge.
• Live chat experience.
• iGaming experience.
• Fluency in Swedish, Norwegian, Spanish, or Finnish.

Culture & Benefits

• Private health insurance.
• Wellness incentives, including a fitness allowance and mental well-being services.
• Work-from-anywhere option for 10 days over two weeks, increasing to 20 days after longer employment.
• Office lunches three times per week.
• Professional development tools, training courses through hirify.global College, and social events.