Support Associate

Location: Skopje, North Macedonia; office-based

Company

hirify.global is a Finnish technology company operating a delivery platform for restaurants, customers, and courier partners.

What you will do

• Handle customer and courier support through live chat during team shifts.
• Provide support for restaurant partners and help resolve operational issues.
• Manage multiple incoming interactions, prioritize requests, and maintain a high-quality customer experience.
• Work with Support, Operations, and Product colleagues to communicate problems, bugs, and other issues.
• Help develop the support function together with the team.

Requirements

• Ability to work in the office in Skopje.
• Fluent Macedonian and working proficiency in English.
• Availability to work weekends as part of a seven-day operation.
• Strong communication, interpersonal, relationship-building, and multitasking skills.
• Ability to remain effective under pressure, learn quickly, pay attention to detail, and take ownership.
• Knowledge of Skopje’s food scene, traffic patterns, and city areas.

Culture & Benefits

• Fast-paced startup environment with a high-growth operating context.
• Collaborative work with diverse Support, Operations, and Product teams.
• Opportunity to contribute to an expanding delivery operation in North Macedonia.
• Inclusive workplace focused on diverse backgrounds, experiences, and perspectives.