14 дней назад
Lead Partner Success Implementation Engineer (SaaS)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Lead Partner Success Implementation Engineer (SaaS): Leading complex partner implementations, advanced configurations, integrations, deployment architectures, and readiness programs with an accent on technical advocacy, escalated troubleshooting, and scalable adoption. Focus on driving root-cause analysis, defining implementation standards, guiding implementation-to-support transitions, and coaching Implementation Engineers across the partner ecosystem.
Location: Düsseldorf, Germany; hybrid work with 2 days in the office and 3 days remote each week
Company
is a global software company providing AI, cloud, and digital solutions for customer experience, financial crime prevention, and public safety.
What you will do
- Lead complex technical implementation projects covering advanced configuration, integrations, deployment architecture, and partner onboarding.
- Provide expert technical guidance, troubleshoot escalated issues, and drive root-cause analysis and systemic fixes.
- Define readiness criteria and implementation standards, and guide the transition from implementation to steady-state support.
- Collaborate with Partner Success Managers, TAMs, engineering, and product teams to build scalable adoption plans and influence product enhancements.
- Create technical playbooks, best practices, documentation, and training materials for the partner ecosystem.
- Coach Implementation Engineers, lead knowledge-sharing sessions, and represent partner technical needs in executive reviews and strategic planning.
Requirements
- 7+ years of experience in implementation engineering, solutions engineering, technical support, or a related customer-facing technical role.
- Strong expertise in integrations, APIs, configuration, deployment environments, and complex technical issue resolution.
- Ability to lead technical projects, influence stakeholders, and collaborate across functions without direct authority.
- Exceptional communication skills, including the ability to explain technical concepts to executive stakeholders and diverse audiences.
- Availability for up to 20% regional travel, with occasional international travel.
hirify.global-to-have"> to have
- Experience working with channel or reseller organizations.
- Experience in a global technology, SaaS, professional services, or solution delivery organization.
- Knowledge of partner ecosystems, channel strategy, or alliances strategy.
- Familiarity with cloud architectures, API ecosystems, or enterprise deployment patterns.
Culture & Benefits
- Hybrid -FLEX model with structured office collaboration and remote work.
- Fast-paced, collaborative, and creative environment.
- Opportunities for learning, growth, and internal career development across multiple disciplines and locations.
- Work with a global organization serving more than 25,000 businesses across 30+ countries.
- Equal opportunity employment environment.
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