Customer Enablement Manager (B2B SaaS)

Location: Delft, Netherlands

Salary: €4,250–€4,750 per month

Company

hirify.global develops B2B SaaS solutions and supports customer-facing teams in improving operations, product adoption, and customer experience.

What you will do

• Identify gaps in customer operations and ways of working, using data and feedback to implement scalable improvements.
• Own key systems and tools, improving adoption and exploring automation and AI to reduce manual work.
• Promote data-driven decision-making by maintaining accurate reporting and dashboards.
• Coordinate product launches and end-of-life cycles across the customer domain.
• Partner with Product & Technology to create guides, best practices, training materials, and an up-to-date resource library.

Requirements

• 3+ years of experience working in or alongside B2B SaaS customer support teams.
• Experience implementing scalable and effective operational solutions.
• Strong project management, communication, collaboration, and process-oriented skills.
• Ability to translate complex information into practical guidance for different audiences.
• Fluent English required.

Culture & Benefits

• 32–40 working hours per week.
• 10% of working time and a budget equivalent to 10% of gross annual salary for personal development.
• Paid parental leave with full salary for 9 weeks and 50% salary for 17 weeks.
• Paid volunteering during work time.
• Laptop and employment conditions provided through the employee handbook.

Hiring process

• Application with CV and cover letter, followed by a response within a week.
• Phone screening and first interview focused on culture.
• Second interview focused on job details, followed by contract discussion and start-date planning.