Level 1 Network Operations Analyst (Networking)

Location: Adelaide, Australia; in-person collaboration with rotating shifts for 24x7, 365-day support

Company

hirify.global delivers mission-critical IT services and technology solutions for customers worldwide.

What you will do

• Perform initial triage and verification of network events and alerts.
• Log and manage incident records in line with ITIL standards.
• Respond to inbound support calls and create incident tickets.
• Investigate, diagnose, troubleshoot, and resolve incidents or escalate them to the appropriate teams.
• Coordinate with vendors and field services to support timely resolution.
• Document root cause analyses and support RMA processes.

Requirements

• Bachelor’s degree or diploma in information technology or a related discipline.
• 1–3 years of experience in networking or network support.
• Strong communication and interpersonal skills.
• Ability to work effectively in a multi-vendor environment.
• Familiarity with ITIL processes and service management principles.
• Availability for rotating shifts supporting 24x7, 365-day operations.

Nice to have

• CCNA or CIPA certification.
• Experience with HPN devices, including H3C, ProCurve, 3Com, or Aruba.

Culture & Benefits

• Collaborative work with L2 technicians, vendors, field services, and a global team.
• In-person collaboration with flexibility to support wellbeing, productivity, individual work styles, and life circumstances.
• Inclusive environment focused on integrity, innovation, career growth, and customer success.