Medical Information Customer Experience Specialist (12 Months)

Location: Lisbon, Portugal; hybrid work

Company

hirify.global is a global pharmaceutical company focused on developing and delivering medicines and healthcare solutions.

What you will do

• Research and respond to medical information requests from healthcare professionals and patients through phone, email, webforms, live chat, and postal mail.
• Provide accurate responses in Portuguese using approved English-language resources.
• Document inquiries and responses according to standard operating procedures, work instructions, and regulatory guidelines.
• Identify and report adverse events and product quality complaints within required timelines.
• Support second-line activities, including escalation management and content creation.
• Contribute to process improvement, country relationship management, reporting, meetings, and colleague training.

Requirements

• Degree in a life science or healthcare field.
• 1–2 years of medical information or relevant work experience is preferred.
• Portuguese at mother-tongue level and English at C1 level required.
• Strong oral and written communication skills.
• Understanding of regulatory and compliance matters related to medical functions.
• Customer service experience and strong interpersonal skills.

Nice to have

• Pharmacy degree.
• Experience supporting medical information or customer service operations.

Culture & Benefits

• Hybrid work arrangement in Lisbon, Portugal.
• Opportunity to support medical information services across multiple countries.
• Equal employment opportunities and disability-inclusive hiring practices.
• Reasonable adjustments are available to support candidates during the application and interview process.