Customer Service Executive I - Temp

Location: Taipei City, Taiwan

Company

hirify.global provides the organizational environment for customer service and sales support activities.

What you will do

• Respond to customer inquiries, research orders, and resolve service issues.
• Expedite critical orders, track order status, process backlogs, and address stock queries.
• Prepare quotes, invoices, returns, reports, and stock rotation support when required.
• Resolve discrepancies, customer claims, complaints, and credit-related problems fairly and effectively.
• Maintain electronic and hard-copy records and identify opportunities to improve processes and performance metrics.

Requirements

• Typically, at least five years of related work experience.
• High School Diploma or equivalent.
• Computer, email, phone, communication, and problem-solving skills.
• Ability to multitask and work in a fast-paced environment.
• Ability to work independently with significant judgment, initiative, and creativity.
• Fluency in more than one language may be required.

Culture & Benefits

• Full-time position with collaboration across internal and external contacts.
• Work includes participation in teams for special assignments.
• Responsibilities are performed with minimal guidance and focus on achieving expected results.