27 дней назад
Analyst, Client Success Management (Fintech)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Analyst, Client Success Management (Fintech): Supporting Visa clients through product implementations, operational issue resolution, adoption initiatives, and data-driven business solutions with an accent on consultative client support, cross-functional collaboration, and measurable performance improvement. Focus on managing complex issues across countries and time zones, developing automated tools and processes, and translating technical requirements into clear business language.
Location: Johannesburg, South Africa; hybrid with at least 3 days in the office
Company
is a global payments technology company connecting consumers, merchants, financial institutions, and governments across more than 200 countries and territories.
What you will do
- Support client implementations of new products by coordinating readiness activities and stakeholder collaboration.
- Provide consultative support for client inquiries, manage issues through resolution, and advocate for client needs.
- Identify operational challenges and opportunities to improve client experience, product adoption, and use of self-service tools.
- Use data and insights to identify trends, develop business solutions, and support measurable action plans.
- Build relationships with clients, Client Services colleagues, and cross-functional subject matter experts.
- Manage multiple priorities across countries, teams, and time zones while applying critical thinking to complex issues.
Requirements
- At least 2 years of work experience with a Bachelor's or advanced degree.
- Experience in client support or client relationship management within financial services, payments, software, or information services.
- Experience using data to develop business solutions and provide analysis.
- Ability to communicate technical terms, processes, and operational requirements in clear business language.
- Experience building client relationships and collaborating across countries and time zones.
- Digital fluency, including comfort with AI-enabled productivity tools and emerging technologies.
Nice to have
- Three or more years of experience with a Bachelor's degree, or more than two years with an advanced degree.
- Experience improving client adoption of self-service tools and establishing relationships with cross-functional experts.
- Experience with solutions, critical thinking, and proactive issue resolution.
Culture & Benefits
- Hybrid work arrangement with at least three office days per week.
- Opportunity to contribute to automated tools, capabilities, and processes supporting 's growth clients.
- Work that creates impact across a global payments network.
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