27 дней назад
Customer Growth Associate
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Growth Associate (SaaS/Cloud Communications): Managing Tier 1 client relationships to drive satisfaction, retention, account adoption, and business growth with an accent on customer health, traffic analysis, account setup, and cross-functional coordination. Focus on forecasting client traffic, minimizing financial and operational risks, meeting growth KPIs, and resolving technical and service requirements across internal teams.
Location: London, UK. Flexible hybrid work model with in-person collaboration, remote work, and flexible hours.
Company
provides a full-stack cloud communication platform used by businesses worldwide, with more than 75 offices across six continents.
What you will do
- Build and maintain trusted relationships with Tier 1 clients to improve customer health, adoption, retention, and growth.
- Act as the main coordination point for business and technical expectations, including escalations, product adoption, and customer feedback.
- Meet quarterly KPIs related to gross profit, margin, cross-sells, net revenue retention, and account growth.
- Coordinate account setup, route management, sender registration, content filtering, and platform operations.
- Analyze and forecast client traffic, respond to risks, and maximize revenue while minimizing losses.
- Coordinate Customer Success, Sales Engineering, Support, Operations, Revenue Assurance, and other internal teams.
Requirements
- Entry-level interest or experience in customer growth, customer success, account management, or a related area.
- Ability to manage client relationships and coordinate multiple internal functions.
- Ability to analyze client data and traffic and take action to support business growth.
- Willingness to learn products, platforms, markets, and internal tools such as Qlik, SU, and SF.
- Ability to support account setup, traffic monitoring, troubleshooting, and risk management.
- Must work from or be based in London, UK under the hybrid work arrangement.
Culture & Benefits
- Performance-based bonuses, regular compensation reviews, and recognition of contributions.
- Flexible working hours, remote work, in-person collaboration, and time off supporting work-life balance.
- Employee Stock Ownership Plan with stock option opportunities.
- Mentorship, onboarding, training, upskilling, and internal career mobility.
- Opportunities for short- and long-term international mobility across global hubs.
- Inclusive equal-opportunity workplace focused on diverse perspectives and collaboration.
Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →