Customer Support Engineer (IC Manufacturing)

Location

Location: Hsinchu, Taiwan

Company

hirify.global is a leading corporation specializing in manufacturing and software solutions for the semiconductor industry.

What you will do

• Provide escalation support and drive service order closure from a technical perspective.
• Participate in new product and service development, identifying gaps in existing use-cases.
• Coordinate customer rollouts and beta tests, creating knowledge sharing materials.
• Execute node solution definition and integration within a single competence/domain.
• Coach new hires and deliver intermediate to advanced training to colleagues and customers.
• Lead customer demo projects and perform high-quality data analysis to demonstrate product value.

Requirements

• MSc or PhD in technical fields, with PhD as a plus.
• Relevant experience in IC manufacturing or research with emphasis on lithography, patterning, overlay, imaging, focus, metrology, or defectivity.
• Experience in customer contact or customer service roles.
• Ability to perform in fast-paced and ambiguous environments while maintaining focus on customer goals.
• Knowledge of subset competence such as alignment.
• Legal authorization to access controlled technology per United States Export Administration Regulations.

Culture & Benefits

• Equal Opportunity Employer valuing diversity and inclusion.
• Commitment to recruiting, hiring, training, and promoting without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity.