28 дней назад
Process Improvement Director (Banking)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Process Improvement Director (Banking): Leading process excellence and digital transformation initiatives for US banking operations in Mabalacat City with an accent on Lean/Six Sigma, contact center technologies, intelligent automation, and operational metrics. Focus on defining technology strategies, managing cross-functional programs through benefit realization, and embedding continuous improvement across banking functions.
Location: Mabalacat City, Philippines
Company
provides AI, automation, cloud engineering, advanced analytics, and business process transformation services for global brands.
What you will do
- Lead process excellence and transformational initiatives across US banking and collections accounts.
- Apply Lean/Six Sigma, continuous improvement, root cause analysis, and problem-solving methods to improve performance and reduce waste.
- Discover opportunities, develop solutions with architects, prioritize projects, manage budgets, and oversee delivery through benefit realization.
- Define, optimize, and deploy end-to-end processes, measurement systems, metrics, and KPIs.
- Work with IT, clients, leadership, and cross-functional teams on technology requirements, digital transformation, and change management.
- Lead staff management activities, including training, performance evaluation, hiring, promotions, and budget input.
Requirements
- Bachelor’s degree in computer science, engineering, or a related field, or equivalent experience.
- Black Belt certification from a recognized institute or company.
- At least 10 years of experience leading and managing complex technology projects, preferably in contact centers or customer service.
- At least 7 years of experience driving process improvement on key metrics in the US banking sector and at least 2 years defining and implementing technology strategy for digital transformation.
- Hands-on experience with contact center technologies, including IVR, CTI, CRM, chatbots, voice analytics, and omnichannel platforms.
- Experience with RPA, intelligent automation, enterprise architecture, cloud computing, data analytics, agile methodologies, ROI/CBA analysis, and business presentation tools.
Nice to have
- Experience implementing generative AI technologies such as GPT-3 or Llama in production.
- Experience in banking, financial services, contact center, or customer service environments.
Culture & Benefits
- Work focused on innovation, operational excellence, customer outcomes, and measurable business results.
- Collaboration with senior leaders, business stakeholders, technology teams, clients, and distributed teams.
- Opportunity to work with AI, automation, cloud engineering, advanced analytics, and digital transformation solutions.
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