Medical Information Specialist - Pharmacist

Location: United States. Remote work is supported, with hybrid work encouraged for new hires living within a reasonably short commute of a hirify.global office.

Company

hirify.global provides regulatory sciences, clinical research, quality and compliance, pharmacovigilance, medical information, and R&D technology consulting solutions for biotech, medical device, and pharmaceutical organizations.

What you will do

• Respond to unsolicited medical and safety information requests from consumers, healthcare professionals, and other external customers through multiple communication channels.
• Provide labeled and unlabeled medical and safety information in accordance with regulations, industry standards, and approved procedures.
• Identify, document, and report adverse events, pregnancy reports, special situation events, and product complaints.
• Formulate accurate responses using approved labeling, standard responses, published literature, and other available data.
• Log enquiries accurately and perform quality checks on safety cases, complaints, correspondence, and inquiry records.
• Provide rotated after-hours coverage and protect confidential information in line with privacy requirements.

Requirements

• Pharmacy degree.
• Strong verbal and written communication, proofreading, professional telephone etiquette, and empathetic customer service skills.
• English language proficiency is required.
• Working knowledge of medical terminology, pathophysiology, pharmacology, regulations, and industry standards.
• Strong critical thinking, analytical, organizational, multitasking, and problem-solving abilities.
• High proficiency with Microsoft Office, Adobe Acrobat, document management systems, and the ability to learn inquiry-handling databases.

Culture & Benefits

• Remote working is supported, with hybrid collaboration available near company offices by agreement with the manager.
• Work in an inclusive and collaborative environment that values diversity, innovation, and entrepreneurship.
• Follow company and country-specific privacy, confidentiality, health, and safety policies.
• Applications are personally reviewed by the recruitment team, with an outcome provided to every applicant.