Associate Account Manager (Onsite)

Location: Onsite in Dallas, Texas, USA

Salary: $26.88–$35.83 per hour

Company

hirify.global provides mortgage solutions that help lenders originate, close, and service quality loans.

What you will do

• Manage an assigned portfolio of established FirstFunding customer accounts and serve as the primary day-to-day relationship contact.
• Conduct proactive customer check-ins, monitor account activity, and assess satisfaction, engagement, relationship health, and support needs.
• Coordinate with Customer Service, Credit Risk, Operations, Sales, and other internal partners to resolve customer questions and relationship concerns.
• Build knowledge of FirstFunding products, platform capabilities, and customer workflows, coordinating training or implementation support when needed.
• Identify account-growth and hirify.global cross-sell opportunities and refer qualified opportunities to Account Executives, sales leaders, or affiliate partners.
• Maintain accurate CRM records and support portfolio reviews, customer classification, re-engagement, escalations, and complex customer matters.

Requirements

• Bachelor’s degree or equivalent combination of education and relevant experience.
• 0–2 years of experience in customer service, sales support, account management, mortgage, title, lending, real estate, banking, or financial services.
• Strong customer service, relationship-building, verbal and written communication skills.
• Strong organization, attention to detail, follow-through, and ability to manage multiple customer relationships and competing priorities.
• Comfort conducting proactive outbound calls and accurately documenting interactions in CRM or customer-management systems.
• Sound problem-solving skills, curiosity, coachability, and interest in relationship management or sales.

Culture & Benefits

• Inclusive, people-first workplace focused on employee support, individuality, and professional growth.
• Benefits may include medical, dental, and vision insurance, 401(k), PTO, and paid sick leave.
• Employee stock purchase plan and other benefits are available based on eligibility.
• Equal opportunity employer with recognition for workplace culture, diversity, and inclusion.