M365 Senior Engineer

Location: Daytona Beach, FL or Plano, TX, USA; occasional travel of up to 10% required.

Company

Brown & Brown provides insurance and related business services through a merit-based, customer-focused organization.

What you will do

• Administer and configure Microsoft 365 and Entra ID services, including Exchange, SharePoint, OneDrive, MFA, SSO, and Teams.
• Resolve Level III incidents and service requests through ServiceNow, providing advanced Exchange Online troubleshooting.
• Assess technical needs, document requirements, and support the design and implementation of Microsoft 365 solutions.
• Evaluate and responsibly adopt AI productivity tools, including Microsoft Copilot and Claude, for collaboration, automation, and knowledge management.
• Monitor cloud operations, apply critical updates, and recommend improvements based on security, compliance, financial, and operational considerations.
• Develop troubleshooting guidance, support audits with operational evidence, and assist with cybersecurity investigations.

Requirements

• Five or more years of Microsoft 365 cloud engineering experience.
• Subject matter expertise in Microsoft 365 messaging and Teams.
• Strong troubleshooting and problem-solving abilities.
• Commitment to high-quality service and customer-focused results.
• Ability to work in Daytona Beach, Florida, or Plano, Texas, USA, with occasional travel up to 10%.

Nice to have

• Bachelor’s or master’s degree in information systems, computer science, business administration, or a related field.
• Microsoft certifications.

Culture & Benefits

• Merit-based culture focused on initiative and customer outcomes.
• Medical, prescription, dental, vision, life, and disability insurance.
• ESPP, 401(k), student loan assistance, and tuition reimbursement.
• Mental health and enhanced advocacy services.
• Paid time off, holidays, and preferred partner discounts.