Manager, Moderation Quality

Location: Scottsdale, United States; fully in-person schedule up to 5 days a week

Company

hirify.global operates data privacy, cybersecurity, and Trust & Safety programs focused on protecting U.S. user data and maintaining platform integrity.

What you will do

• Lead, mentor, and develop a team of Quality Analysts responsible for moderation quality.
• Design and continuously improve QA frameworks covering audits, calibration, root-cause analysis, and KPI management.
• Set quality targets for internal and vendor moderation teams and manage performance against those standards.
• Translate moderation data, error trends, and quality signals into strategic initiatives and business intelligence.
• Partner with Operations, Policy, Product, Engineering, Training, and BPO stakeholders on quality improvements and automation.
• Oversee reporting, dashboards, data integrity, and evaluation of AI model performance in moderation workflows.

Requirements

• BA/BS degree or equivalent experience.
• 5+ years of experience in Trust & Safety, including at least 3 years in quality assurance, analytics, or operational excellence.
• 2+ years of direct people management experience and a record of building successful teams.
• Deep expertise in QA programs for content moderation, including auditing, calibration, and root-cause analysis.
• Experience using data to influence leadership and drive operational improvements.
• Ability to navigate ambiguity, influence stakeholders, manage competing priorities, and work in a fast-paced environment.

Nice to have

• Experience managing quality programs for large-scale global BPO operations.
• Advanced proficiency with data analysis and visualization tools such as SQL and Tableau.
• Experience partnering with Product and Engineering on tooling and automation solutions.
• Experience presenting complex data and strategic recommendations to executive audiences.
• Strong program management experience leading large cross-functional initiatives.

Culture & Benefits

• Wellbeing programs support employees exposed to psychologically demanding and potentially harmful content.
• Resources and best practices are available to support resilience when working with graphic content.
• Inclusive workplace with reasonable accommodations during recruitment for eligible candidates.
• Work environment emphasizes curiosity, humility, continuous improvement, and cross-functional collaboration.