PA26INDRQ4038 Complaints Senior Associate

Location: Bristol, United Kingdom — hybrid at 10 Victoria

Company

SS&C provides AI-powered technology and services for financial services and healthcare organizations, including investment and fund administration solutions.

What you will do

• Investigate complaints received by telephone or in writing and document findings thoroughly.
• Discuss investigation outcomes with complainants and provide written explanations using approved templates and client style guides.
• Liaise with clients, customers, Client Service Managers, Compliance, administration teams, and SS&C Group functions to resolve complaints.
• Assess complaints and recommend fair and reasonable redress.
• Record root-cause data, identify trends, and provide regular feedback to management.
• Resolve complaints within SLAs and regulatory deadlines while meeting KPIs and following escalation procedures.

Requirements

• Experience or capability in thorough complaint investigation and resolution.
• Ability to communicate investigation outcomes clearly by telephone and in writing.
• Ability to follow documented procedures, client-specific requirements, and quality-review processes.
• Ability to maintain accurate complaint records and data within required SLAs.
• Proof of eligibility to work in the United Kingdom hiring location is required.
• Successful applicants must complete background verification, including employment history, proof of address, credit, and criminal record checks where permitted by law.

Culture & Benefits

• Hybrid work arrangement in Bristol.
• Work within financial services and fund administration operations.
• Commitment to diversity, equal opportunity, and inclusion.
• Applications remain open until the position is filled.