Services Analytics Team Leader

Location: Limassol, Cyprus; hybrid workplace

Annual salary from €90,700 gross

Company

hirify.global is a global technology and ride-hailing company offering rides, freight, delivery, intercity travel, and financial services across 48 countries.

What you will do

• Own the analytics strategy and roadmap for the Services cluster, covering Watchdocs, Trust & Safety, Customer Support, Customer Experience, and Antifraud.
• Build, manage, and develop a team of 11+ analysts, including hiring, mentoring, and quality standards.
• Lead antifraud analytics across rides, transactions, and ratings, evaluating fraud models, rules, and false-positive trade-offs.
• Measure the impact of safety features, support automation, customer support performance, and document-verification processes.
• Connect CSAT/DSAT and Voice-of-the-Customer feedback with retention, revenue, and other business outcomes.
• Standardize metrics, monitoring, experimentation, forecasting, causal inference, and effect measurement in partnership with Product, Operations, Support, Compliance, DWH, Data Science, and Engineering.

Requirements

• 6+ years of experience in data or product analytics, preferably in technology, ride-hailing, marketplace, or platform businesses.
• 2+ years of people-management experience leading teams of 10+ people, including managers or team leads.
• Strong SQL and Python or R skills, with solid knowledge of statistics, A/B testing, and causal inference.
• Experience translating behavioral, operational, and feedback data into decisions balancing risk, cost, and user experience.
• Experience partnering with Head, Director, and C-suite stakeholders and defending strategy at company level.
• Proficiency with BI tools such as Tableau, Looker, or Redash; English proficiency at B2 or higher is required.

Nice to have

• Experience in Trust & Safety, Antifraud, Customer Support/WFM, Customer Experience, Voice-of-the-Customer, or compliance.
• Background in fraud or risk modeling, anomaly detection, safety analytics, text analysis, or sentiment analysis.
• Experience scaling analytics across multiple countries and business verticals.

Culture & Benefits

• Mentoring, career consulting, and learning programs.
• International collaboration and participation in the Global Talent Exchange Program.
• Co-financed language courses and internal speaking clubs.
• Company-wide challenges, awards, sports activities, volunteering, and social-impact projects.

Hiring process

• Application review.
• Offer.
• Hiring.