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Director, Strategic Accounts (FinTech)
Описание вакансии
Текст:
TL;DR
Director, Strategic Accounts (FinTech): Leading B2B strategic account management for broker partners and client relationships with an accent on retention, revenue growth, team leadership, and process optimization. Focus on developing account plans, improving operating procedures, using Salesforce and Tableau for decision-making, and resolving escalated client issues.
Location: Hybrid, with in-office presence in Atlanta, Georgia three days per week; travel required 35% of the time.
Company
is an employee purchase program within PROG Holdings, a FinTech holding company providing payroll-deduction purchasing, lease-to-own, and Buy Now Pay Later solutions.
What you will do
- Lead, mentor, and develop the Strategic Account Management team through goals, coaching, feedback, and performance support.
- Manage relationships with major broker partners and support successful partnerships with assigned clients.
- Develop account and partner business plans focused on engagement, retention, customer penetration, adoption, and revenue growth.
- Act as the primary escalation point for client issues and identify upselling opportunities within existing accounts.
- Improve account management processes, create standard operating procedures, and use data and analytics to guide decisions.
- Track team performance and client satisfaction, reporting results to senior leadership and aligning strategies with business objectives.
Requirements
- Bachelor’s degree in Business, Marketing, or a related field, or equivalent relevant experience.
- 8+ years of B2B sales or account management experience, including at least 3 years in a leadership role.
- Strong leadership, people management, communication, relationship-building, analytical, and problem-solving skills.
- Experience with Salesforce CRM, Tableau, and Microsoft Office Suite.
- Strong understanding of account management best practices and the ability to develop and execute strategic initiatives.
- Ability to work in the Atlanta office three days per week and travel 35% of the time.
Nice to have
- Experience with employee benefit offerings or voluntary benefit insurance programs.
- Curiosity, adaptability, and openness to learning as AI-enabled tools and workflows expand.
Culture & Benefits
- Focus on simple, responsible financial solutions that improve access and create meaningful impact.
- Commitment to innovation and people-first products.
- Inclusive workplace that welcomes and encourages diversity.