13 часов назад
Customer Care Project & SRS Coordinator
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Care Project & SRS Coordinator (Site Ready Solutions): Coordinating quotes, orders, material availability, and customer requests across sales administration, operations, supply chain, and SRS teams with an accent on cross-functional project follow-up and customer satisfaction. Focus on expediting materials, resolving customer concerns, supporting training activities, and maintaining timely project execution.
Location: Nazareth, Belgium
Company
develops and manufactures mechanical pipe joining and flow control systems.
What you will do
- Coordinate Site Ready Solutions projects with the Sales Administration project coordination team and the VDC team.
- Handle quote- and order-related tasks and follow up throughout the project lifecycle.
- Monitor material availability, expedite items when required, and coordinate with Supply Chain and the SRS team.
- Work with Operations and Sales management to support smooth project execution.
- Help analyze and resolve customer requests, inquiries, and concerns using established procedures.
- Support the Customer Care Training and Development team and complete additional tasks assigned by management.
Requirements
- Proficiency with Microsoft Office, including Word and Excel, and ERP software.
- Customer-, goal-, and detail-oriented approach.
- Strong communication and presentation skills, discretion, and professional maturity.
- Ability to multitask, work cross-functionally, and demonstrate cultural sensitivity and emotional intelligence.
- Fluent English required.
- Flexibility in scheduling and willingness to undertake infrequent overnight travel.
Culture & Benefits
- Cross-functional collaboration with Sales, Operations, Supply Chain, SRS, VDC, and Customer Care teams.
- Work focused on customer satisfaction, company profitability, and adherence to established procedures.
- Opportunities to support customer care training and development activities.
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