MS Dynamics 365 CRM - Technical Lead (Microsoft Dynamics 365 CRM)

Location: Giza, Egypt; in-person collaboration is prioritized.

Company

hirify.global delivers enterprise technology and digital transformation solutions.

What you will do

• Lead the technical design, customization, implementation, and delivery governance of Microsoft Dynamics 365 CRM and Customer Engagement solutions.
• Configure entities, forms, views, dashboards, workflows, business rules, security roles, and business process flows.
• Develop plugins, custom workflow activities, APIs, PCF controls, client-side extensions, and reusable components using C#, .NET, JavaScript, and TypeScript.
• Design integrations with enterprise applications using REST/SOAP APIs, Azure Integration Services, Logic Apps, Azure Functions, Service Bus, and third-party platforms.
• Build Power Platform solutions with Power Apps, Power Automate, Dataverse, and Power Pages; support data migration and data quality activities.
• Manage solution packaging, environments, releases, CI/CD, production support, technical planning, code reviews, mentoring, and escalation management.

Requirements

• At least 5 years of hands-on Microsoft Dynamics 365 CRM technical implementation, customization, integration, and support experience, including technical lead experience.
• Strong knowledge of Dynamics 365 Sales, Customer Service, Field Service, Marketing, Dataverse, and Model-Driven Apps.
• Advanced experience with C#, .NET Framework, .NET Core/.NET 6+, ASP.NET, Web API, REST/SOAP services, JavaScript, TypeScript, HTML, CSS, and SQL Server.
• Experience with Power Platform, Dataverse security, connectors, environment management, ALM, solution architecture, data governance, and performance optimization.
• Hands-on Azure and Azure DevOps experience, including Functions, Logic Apps, Service Bus, Key Vault, App Services, Application Insights, and CI/CD pipelines.
• Strong leadership skills for coordinating distributed teams, managing technical risks, preparing documentation, and applying Microsoft implementation and delivery standards.

Nice to have

• Microsoft certifications in Dynamics 365 Customer Engagement, Power Platform, Azure Developer, or Solution Architecture.
• Experience with Omnichannel, Customer Insights, Power Pages, Copilot Studio, or AI-enabled CRM scenarios.
• Experience working in Egypt or supporting Egypt-based enterprise or government clients; Arabic language capability.
• Exposure to Agile/Scrum, SAFe, DevSecOps, automated testing, enterprise release governance, and MEA delivery practices.

Culture & Benefits

• Work model prioritizes in-person collaboration while offering flexibility for wellbeing, productivity, individual work styles, and personal circumstances.
• Inclusive environment focused on strong connections and community.