Business Travel Consultant

Location: Derby, United Kingdom; onsite. Due to security vetting, candidates must have been resident in the UK for at least three years.

Company

hirify.global is a UK-based business travel management company providing technology-enabled travel booking and customer service for businesses and organisations.

What you will do

• Book, amend, and cancel UK, European, and worldwide business travel, including flights, rail, hotels, and ancillary services.
• Process requests through multiple contact channels within service-level agreements.
• Understand customer needs and identify suitable options within each client’s travel policy.
• Provide high-quality service and resolve customer and supplier queries, escalating when appropriate.
• Promote preferred travel partners and contribute to supplier income and team targets.
• Process data accurately in line with GDPR and ISO standards while completing mandatory training.

Requirements

• Experience in retail or business travel and knowledge of the travel industry.
• Proven customer service experience with strong verbal and written communication skills.
• IT literacy, including email, web-based programmes, and GDS experience with Galileo.
• Ability to work accurately under pressure in a fast-paced team environment.
• Logical thinking, analytical skills, and the ability to understand client needs and requirements.
• At least three years of UK residency is required for security vetting.

Culture & Benefits

• Monday to Friday schedule, 37.5 hours per week.
• Generous holiday entitlement and a day off for your birthday.
• Hotel and airline discounts.
• Unlimited £1,000 employee referral bonus.
• Staff awards and an Employee Assistance Programme.
• Bright, energetic, fast-paced, and inclusive working culture.