12 дней назад
Customer Care Representative (Logistics)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Care Representative (Logistics): Providing customer support for express transportation services through voice, chat, and email with an accent on accurate guidance, service troubleshooting, and customer experience. Focus on resolving delivery-related issues, advising customers on logistics tools, and identifying opportunities to grow customer business.
Location: Istanbul, Turkey. Onsite role; remote work is not available.
Company
Global express transportation and logistics provider serving more than 220 countries and territories.
What you will do
- Serve as the first point of contact for customers.
- Provide accurate information and guidance through voice, chat, and email.
- Advise customers on using transportation services and tools.
- Resolve service-related customer issues.
- Identify opportunities to grow business with customers.
- Collaborate with other teams to improve the customer experience.
Requirements
- Computer literacy and the ability to navigate multiple screens and systems.
- Excellent communication skills.
- Positive attitude and a problem-solving mindset.
- Confidence, empathy, and friendliness in customer interactions.
- Flexibility in a dynamic business environment.
- Willingness to work in an international, fast-paced team.
Culture & Benefits
- Training and on-the-job learning opportunities.
- Online language courses and other learning resources.
- Tuition Assistance Program for applicable permanent-contract positions.
- Employee Assistance Program for employees and their families.
- Reduced-rate shipping and career development opportunities.
- Inclusive workplace with equal employment opportunities.
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