Director, Marketing Operations Quality & Governance

Location: Hybrid in Frisco, TX; San Jose, CA; Newport Beach, CA; or New York, NY. Candidates must live within commuting distance of a hub and be available onsite as needed, likely a few times per month. Relocation assistance is not offered.

Salary: USD $149,610–$245,790 per year, depending on experience and qualifications.

Company

hirify.global develops consumer cybersecurity solutions designed to protect people, families, and communities in an always-online world.

What you will do

• Define and govern the enterprise Marketing QA operating model, including quality standards, release-readiness frameworks, policies, controls, and governance processes.
• Identify operational risks, quality gaps, and process inefficiencies while improving workflows between lifecycle marketing, acquisition marketing, and marketing operations.
• Develop KPIs, quality scorecards, SLAs, dashboards, and operational health metrics for launch readiness and production stability.
• Lead end-to-end testing and QA automation across customer journeys, audience segmentation, landing pages, personalization logic, data integrity, APIs, and platform integrations.
• Establish production monitoring, alerting, escalation, incident management, and performance-reporting practices.
• Lead launch command-center activities, release decisions, root cause analyses, and corrective action plans for strategic initiatives and major releases.

Requirements

• 10+ years of experience in quality assurance, release management, marketing operations, MarTech, digital operations, or a related field.
• 6+ years of leadership experience managing quality, testing, release, or operational-readiness teams.
• Experience developing enterprise-scale QA strategies, governance models, and operational frameworks.
• Strong understanding of customer lifecycle marketing, omnichannel messaging, personalization, and customer journey orchestration.
• Experience with release governance, change management, launch readiness, production monitoring, automation, and scalable quality practices.
• Experience partnering with Marketing, Product, Engineering, Analytics, and Operations teams.

Nice to have

• Experience with Braze, Adobe Experience Platform, Hightouch, AEM, or similar MarTech platforms.
• Experience with QA automation technologies, monitoring tools, and CI/CD environments.
• Knowledge of privacy, compliance, and customer communication governance practices.

Culture & Benefits

• Flexible work hours and a hybrid work arrangement.
• Bonus program and 401(k) retirement benefits.
• Medical, dental, vision, life, and disability coverage.
• Paid parental leave, company holidays, sick time, and vacation or unlimited paid time off depending on employee classification.
• Diversity, inclusion, social programs, and community involvement initiatives.