Subject Matter Expert - Client Servicing (Investment Management)

Location: Office in Frankfurt, Germany; occasional work at client sites may be required.

Company

hirify.global provides a cloud-native, front-to-back platform for investment management and supports organisations across the DACH market.

What you will do

• Evaluate client requirements and configure solutions for investment accounting and reporting needs.
• Translate business requirements into system configuration, process designs, implementation materials, training content, and SOPs.
• Act as a trusted advisor for complex client inquiries, escalations, and executive-level discussions.
• Manage multiple projects, coordinate resources, and communicate progress with internal and external stakeholders.
• Collaborate with development teams to improve the product, client onboarding, delivery timelines, and scalable processes.
• Mentor colleagues and drive continuous improvement of team processes, tools, procedures, and resources.

Requirements

• At least 3 years of Clearwater experience.
• Strong knowledge of the investment accounting and reporting domain.
• Ability to manage multiple projects and achieve goals independently and effectively.
• Confidence communicating with senior and executive leadership across divisions and departments.
• Ability to handle most client inquiries independently and provide trusted client advice.

Culture & Benefits

• Opportunity to join a newly opened Frankfurt office and a rapidly growing local team.
• Work with a globally collaborative Client Services team supporting existing clients.
• Contribute to the development of tools, standards, training materials, and repeatable processes for the wider DACH team.