22 часа назад
Digital Customer Experience Lead (AI)
118 700 - 211 300$
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Digital Customer Experience Lead (AI): Shaping global e-commerce, CRM, and AI-driven customer-facing experiences across connected vehicles, field-service applications, and brand portals with an accent on IoT telemetry, Salesforce Data Cloud, and omnichannel architecture. Focus on designing data pipelines, AI support agents, ML recommendation engines, offline-first mobile tools, and integrated CRM-to-ERP customer journeys.
Location: , Wisconsin, United States
Salary: $118,700–$211,300 per year; target range applies across U.S. locations.
Company
designs and manufactures specialty trucks, access equipment, and connected industrial technology serving communities, soldiers, firefighters, and field-service operations.
What you will do
- Shape the strategy, architecture, and execution of global B2B e-commerce, CRM, and AI-driven customer experiences.
- Support high-volume e-commerce platforms and improve uptime and performance for global parts and services transactions.
- Design data pipelines that ingest IoT telemetry into Salesforce Data Cloud to trigger service-to-sale workflows and targeted parts recommendations.
- Support AI agents, natural-language access to technical manuals and parts catalogs, and ML-driven storefront recommendation engines.
- Advance mobile-first, offline-first Progressive Web Apps and native tools for remote job sites, fire stations, and field-service environments.
- Contribute to SSO, geofencing, push notifications, personalized marketing, and a headless composable architecture integrating CRM, ERP, e-commerce, and marketing automation.
Requirements
- Bachelor’s degree and five or more years of experience in the field or a related area.
- Knowledge of Microsoft Office, PowerPoint, Visio, Excel, integrations, data analysis, ITIL, and business analysis practices.
- Experience with B2B e-commerce and CRM.
- Strong communication, critical thinking, adaptability, relationship building, organization, influencing, problem solving, negotiation, strategy, leadership, and business acumen skills.
- Ability to lead complex initiatives and influence cross-functional teams.
Nice to have
- Experience supporting enterprise-scale e-commerce platforms serving global markets.
- Knowledge of digital sales cycles, aftermarket operations, and end-to-end customer experience strategies.
- Experience with IoT integration, telematics, LLM orchestration, vector databases, and AI agent frameworks.
- Expertise in Salesforce Data, Service, Marketing, and Commerce Clouds, headless commerce, ERP systems, and enterprise data flows.
Culture & Benefits
- People-first culture focused on team member growth and success.
- Competitive total rewards package.
- Reasonable accommodation is available during the application process.
- Merit-based equal opportunity employment.
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