Eligibility Representative - French Speaking

Location: Kenya, One Africa Place

Company

hirify.global Healthcare is a global health service company providing healthcare benefits and services to customers and members in more than 30 countries.

What you will do

• Administer member eligibility information across multiple systems, including enrollments, updates, terminations, and benefit changes.
• Respond to eligibility-related inquiries from clients, customers, vendors, and internal stakeholders through phone and email.
• Investigate and resolve data discrepancies, system issues, and errors affecting member records.
• Generate, analyze, and validate reports to maintain data integrity and operational accuracy.
• Provide process guidance, support business initiatives, and contribute to continuous improvement activities.
• Process confidential customer and membership data in compliance with privacy, confidentiality, and regulatory requirements.

Requirements

• Diploma, bachelor's degree, or equivalent professional experience.
• Excellent written and verbal communication skills in English and French.
• Strong customer service orientation and the ability to maintain professional stakeholder relationships.
• High accuracy and attention to detail, with strong problem-solving and analytical skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Proficiency in Microsoft Office, particularly Excel and Outlook, with the ability to learn new systems and processes quickly.

Nice to have

• Experience in customer service, healthcare administration, insurance operations, or eligibility management.
• Experience with customer databases, reporting tools, and case management systems.
• Technical aptitude for troubleshooting data and system-related issues.
• Experience contributing to process improvement and operational excellence.

Culture & Benefits

• Inclusive, diverse, collaborative, and multicultural work environment.
• Comprehensive onboarding, training, and continuous development opportunities.
• Flexible working arrangements and wellbeing initiatives supporting work-life balance.
• Opportunities to collaborate with colleagues and clients worldwide.
• Competitive salary and benefits package.