Technical Support Specialist / Responsible Support Client

Location: Tonneins, Lot-et-Garonne, France; the role combines office-based work with field or production environments and may involve domestic travel.

Salary: €42,000–€67,000 gross annual.

Company

JLG, an Oshkosh company, develops access equipment including mobile elevating work platforms, telehandlers, utility vehicles, and accessories.

What you will do

• Provide technical assistance for equipment-related customer queries and diagnose complex issues.
• Perform detailed troubleshooting of mechanical, electrical, hydraulic, and software systems.
• Document customer interactions and technical issues in the CRM system.
• Use, improve, and create knowledge articles and troubleshooting content.
• Escalate unresolved issues and follow up with customers until resolution.
• Mentor support colleagues, lead team meetings, and develop training materials for new products and enhancements.

Requirements

• High school diploma or GED plus five or more years of relevant experience, or an equivalent combination of education and experience.
• Strong technical troubleshooting, diagnostic, and problem-solving skills.
• Knowledge of mechanical, electrical, hydraulic, and software systems used in equipment manufacturing.
• Proficiency with CRM software, technical support tools, diagnostic tools, and knowledge management systems.
• Clear verbal and written communication skills, with the ability to explain complex technical information.
• Ability to work across office, field, and production environments, including standing, walking, moderate lifting, and exposure to varying temperatures or noise.

Nice to have

• Bachelor’s degree in Engineering, Specialized Technology, or a related technical field.
• Experience with data analysis and knowledge management.
• Customer-focused approach and commitment to continuous learning.

Culture & Benefits

• Collaboration with customer support, knowledge writers, product teams, and management.
• Ongoing training to maintain product knowledge and support capabilities.
• Reasonable accommodations for qualified individuals with disabilities.
• Exposure to a global product portfolio and customers worldwide.