Portuguese-Speaking Consumer Relations Specialist

Location: On-site in San José, Costa Rica for the first five months

Competitive salary and benefits package.

Company

Procter & Gamble serves consumers worldwide through a portfolio of trusted consumer brands operating across approximately 70 countries.

What you will do

• Deliver consumer support through phone, email, chat, and social media.
• Answer inquiries, provide product information, troubleshoot issues, and guide warranty claims.
• Assess consumer needs and provide tailored product recommendations.
• Investigate escalations, maintain accurate interaction records, and ensure timely responses.
• Contribute to the knowledge base and recommend improvements to messaging and support processes.
• Collect consumer insights that inform brand initiatives, product quality, and Research & Development.

Requirements

• Advanced spoken and written English required.
• Advanced spoken and written Portuguese required.
• High school diploma.
• Strong interpersonal, empathy, active listening, organizational, and problem-solving skills.
• Ability to work entirely on-site in San José for the first five months.

Nice to have

• Prior customer service or consumer engagement experience.
• Bachelor's degree or current university enrollment.
• Proficiency in Microsoft Office Suite.

Culture & Benefits

• Responsibilities from day one with ownership of projects.
• Continuous mentorship and formal training opportunities.
• Dynamic, supportive environment promoting agility and work-life balance.
• Flexible work schedule arrangements based on personal needs.
• Competitive salary and benefits package.

Hiring process

• Complete the online assessments within 24 hours after applying.
• The communication process may extend over several months because the posting is connected to multiple positions.