14 часов назад
Customer Excellence Lead Benelux (Supply Chain)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Excellence Lead Benelux (Supply Chain): Leading customer service operations across Benelux to improve customer experience, order fulfillment, operational efficiency, and strategic customer collaboration with an accent on order management, logistics excellence, and continuous improvement. Focus on developing service strategies, optimizing SAP master data and forecasting processes, and leading complex supply chain and digital transformations.
Location: Amsterdam, Netherlands
Company
is a global food and beverage manufacturer focused on customer service, supply chain performance, and operational excellence.
What you will do
- Lead the Benelux customer service organization and develop strategies aligned with business objectives.
- Improve order processing, order management, fulfillment accuracy, customer satisfaction, and key service metrics.
- Partner with customers, sales, logistics, IT, GBS, and global teams to identify operational improvements and develop joint business plans.
- Build collaborative forecasting and stakeholder communication processes to improve demand planning and manage market volatility.
- Ensure accurate SAP master data and alignment of internal KPIs with customer expectations.
- Lead and develop the customer service team while delivering supply chain and digital transformation initiatives.
Requirements
- Degree in logistics, supply chain management, business, finance, engineering, or a related field.
- 5–7 years of experience in supply chain, logistics, customer service, or a related field.
- Experience in an IBP/S&OP environment.
- Proven experience managing complex projects and change initiatives, including supply chain and digital transformations.
- Good knowledge of MS Office and strong data and technology acumen.
- Business proficiency in English and Dutch is required.
Culture & Benefits
- Collaborative work across customer, sales, logistics, IT, global, and regional teams.
- Focus on innovation, accountability, curiosity, continuous improvement, and customer-centric service.
- Opportunity to develop the next generation of customer service leaders.
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