Complaint Quality Approver (MedTech)

Location: Hybrid role in São José dos Campos, São Paulo, Brazil

Company

Johnson & Johnson MedTech develops healthcare and medical technology solutions across the spectrum of patient care.

What you will do

• Provide independent Quality review and final approval of complaint records before closure.
• Evaluate investigation strategies, root cause analyses, supporting evidence, risks, and corrective and preventive actions.
• Review investigation progress, challenge assumptions, identify gaps, and ensure new information and follow-up actions are documented.
• Verify data integrity, evidence-based conclusions, trending, recurrence assessments, and cross-site or affiliate alignment.
• Coach investigation owners on CAPA best practices, system usage, and investigation quality.
• Work with Manufacturing, QC, Engineering, Supply Chain, Packaging, MSAT, other sites, and company affiliates.

Requirements

• Bachelor’s degree in Life Science or a related discipline, or equivalent experience.
• 2–4 years of experience performing or reviewing quality investigations, complaints, deviations, nonconformances, or similar quality events.
• Knowledge of complaint handling, investigations, CAPA concepts, quality systems, and regulatory compliance in a regulated environment.
• Understanding of cGMP, Good Documentation Practices, and applicable pharmaceutical or medical product regulations.
• Ability to review technical documents and data, identify inconsistencies, and provide clear, actionable feedback.
• Strong critical thinking, analytical, organizational, prioritization, and time management skills.

Culture & Benefits

• Work in a matrixed environment with local and global cross-functional leaders.
• Collaborate with manufacturing sites and affiliates on investigation strategy and outcomes.
• Contribute to healthcare innovation and regulated medical technology operations.