Operations Manager, Western (Southwest) (EMS)

Location: Western (Southwest) Newfoundland and Labrador, with the position listed at the NL Head Office in St. John's. Regular business hours are required, with some irregular hours and travel possible.

Salary: $105,000–$115,000 annually, plus eligibility for performance-based incentive programs.

Company

hirify.global Health NL operates integrated road and air ambulance services and medical communications across Newfoundland and Labrador as part of hirify.global Health Services.

What you will do

• Direct and oversee day-to-day 24/7 EMS operations across the contracted service area and surrounding communities.
• Manage more than 100 paramedics, including performance management, recruitment, staff development, and workforce planning.
• Maintain ambulance vehicles, support vehicles, and medical equipment while promoting patient and workplace safety.
• Implement operational changes to improve patient care, service levels, reporting, and risk mitigation.
• Coordinate paramedic resources with emergency services, external partners, and organizational stakeholders.
• Lead major incident and disaster management activities, support investigations, and report findings to senior leadership.

Requirements

• Completion of an approved paramedic training program and current registration as a Primary Care Paramedic or Advanced Care Paramedic in Newfoundland and Labrador.
• At least five years of paramedic experience, including three years in a progressively responsible leadership role or equivalent.
• Experience in EMS management, information technology, finance, and human resources.
• Knowledge of federal, provincial, and municipal legislation and regulations for ground ambulance and emergency medical services.
• Valid Class 4 driver's licence in Newfoundland and Labrador or equivalent.
• Strong independent judgment, problem-solving, communication, negotiation, dispute-resolution, and staff leadership skills.

Nice to have

• Post-secondary education in business administration.
• Experience leading and facilitating training and working groups.

Culture & Benefits

• Supportive, people-focused workplace centered on patient safety and community wellbeing.
• Competitive pay and comprehensive employee benefits.
• Opportunities for professional growth, meaningful experiences, and supportive leadership.
• Inclusive workplace with accommodations available throughout the recruitment process.
• Participation in safety initiatives and programs designed to foster a safe workplace.

Hiring process

• Only candidates selected for an interview will be contacted.