Customer Engineer (Voice AI)

Location: Must be based in New York City, NY or San Francisco, CA

Compensation: $197,000 – $246,000 base salary + 10% annual bonus + equity

Company

Deepgram is a leading Voice AI platform providing real-time speech-to-text and text-to-speech APIs for over 1,300 organizations, powering the trillion-dollar Voice AI economy.

What you will do

• Embed with enterprise restaurant brands to lead technical discovery and end-to-end implementation of voice AI solutions.
• Configure and customize platform integrations, including menu structures, ordering flows, and POS systems.
• Monitor, troubleshoot, and resolve technical issues in live production environments.
• Codify deployment patterns into reusable tools, playbooks, and reference architectures for the broader team.
• Act as the primary technical feedback loop, translating real-world deployment challenges into product requirements.

Requirements

• Must be based in New York City or San Francisco.
• Excellent software engineering skills with experience across APIs, SDKs, webhooks, and cloud infrastructure.
• Deep commitment to customer technical success and ability to own outcomes in ambiguous environments.
• Ability to travel occasionally for customer meetings, sales engagements, and onsite interactions.
• High adaptability and comfort working in a fast-paced, AI-first environment.

Nice to have

• Experience with voice AI, speech-to-text, NLP, or conversational AI systems.
• Background in early-stage startups or founder-led environments.
• Previous experience embedded within a large enterprise customer’s product deployment.

Culture & Benefits

• AI-first culture where active experimentation with advanced AI tools is core to daily operations.
• Opportunity to work with high-scale enterprise deployments and complex real-world systems.
• Direct ownership of customer outcomes and technical strategy.
• Competitive compensation package including base salary, annual bonus, and equity.