Strategic Account Manager (E-commerce)

Location: Johannesburg, South Africa

Company

hirify.global is a leading South African online retailer operating a third-party marketplace serving sellers and customers across Africa.

What you will do

• Manage high-potential medium-to-large seller accounts and build strategic relationships with seller executives.
• Develop account growth plans, targets, seasonal campaigns, promotions, and working-capital cycles.
• Analyze seller metrics, identify underperformance and growth opportunities, and recommend data-driven solutions.
• Investigate seller-level issues and provide recommendations to improve sales, selection, retention, and operational performance.
• Collaborate with merchandising, product, supply chain, catalogue, and seller executive teams to improve marketplace tools and scalability.
• Drive small- to medium-sized projects and contribute to larger marketplace initiatives while coaching sales colleagues.

Requirements

• Bachelor’s degree or equivalent; an MBA is desirable.
• At least 5 years of professional experience, including account management and managing dynamic accounts or portfolios.
• Experience with analysis, reporting, modelling, and forecasting for business decision-making.
• Experience using QlikView Business Intelligence, Salesforce, Microsoft Office, and SQL.
• Strong relationship management, negotiation, problem-solving, service orientation, and C-level communication skills.
• Ability to work analytically, execute business plans, collaborate across functions, and adapt to continuous change.

Culture & Benefits

• Entrepreneurial, dynamic, customer-centric working environment.
• Ownership, teamwork, direct feedback, and openness to new ideas.
• Focus on execution, innovation, iteration, and practical problem-solving.
• Opportunity to contribute to new concepts for an expanding e-commerce marketplace.
• Equal opportunity employer encouraging applications from previously disadvantaged groups and people with disabilities.