Claims Analyst II

Location: Mexico City, Mexico

Company

hirify.global is a global insurance organization providing commercial and personal property casualty insurance products and services across approximately 70 countries and jurisdictions.

What you will do

• Investigate, evaluate, negotiate, and settle complex auto insurance claims using documentation, policy provisions, and other records.
• Determine claim acceptance or denial and provide accurate coverage, quantum, and legal liability assessments within authority limits.
• Manage an average monthly workload of 45 new claims and 135 outstanding claims according to the staffing model.
• Set appropriate reserves, maintain accurate claim data, identify fraud and subrogation opportunities, and make referrals when required.
• Coordinate with claimants, employers, medical providers, auto repair centers, vendors, legal partners, team managers, and senior adjusters.
• Meet service-level agreements, resolve outstanding issues, support quality reviews, and contribute to best practices for complex auto claims.

Requirements

• Experience adjusting lower-complexity claims.
• Ability to prioritize and multitask effectively in a fast-paced environment.
• Clear and concise verbal and written communication skills.
• Computer proficiency, desk management, phone etiquette, and time management skills.
• Basic knowledge of legal, regulatory, litigation, and procedural requirements for the relevant line of business.
• Adjuster licensing or a related license may be required depending on local jurisdictional requirements.

Culture & Benefits

• Full-time employment with a global insurance organization.
• Continuous learning and professional development opportunities.
• Flexible work arrangements, diversity and inclusion learning, cultural awareness activities, and Employee Resource Groups.
• Volunteer Time Off and Matching Grants Programs supporting community involvement.
• No travel is expected for this position.