23 часа назад
Technology Manager – Customer Experience Engineering (AI)
102 000 - 177 100$
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Technology Manager – Customer Experience Engineering (AI) (Microservices, APIs, EDI, and AI): Leading global customer experience engineering capabilities for touchless order automation and microservices in a regulated healthcare environment with an accent on technology strategy, cloud-native integration, and engineering delivery. Focus on governing API-first and event-driven architecture, building agentic AI solutions, and ensuring secure, reliable platforms across supply chain and commercial operations.
Location: Raritan, New Jersey, United States of America
Base pay: $102,000–$177,100 per year
Company
Johnson & Johnson MedTech develops healthcare and medical technology solutions across Innovative Medicine and MedTech.
What you will do
- Own the technology strategy, roadmap, architecture, delivery, and operations for customer experience engineering.
- Modernize EDI capabilities and lead API-first, event-driven, cloud-native microservices platforms.
- Govern API versioning, lifecycle management, documentation, developer portals, and partner onboarding.
- Lead engineering, development, DevOps, CI/CD, architecture reviews, proof-of-concepts, and complex issue resolution.
- Drive applied AI/ML initiatives, including conversational AI, LLM/RAG solutions, predictive triage, and agentic automation.
- Lead multidisciplinary engineering teams while managing vendors, budgets, portfolios, KPIs, security, and compliance.
Requirements
- Bachelor’s degree in computer science, engineering, information systems, or a related STEM field.
- 8+ years of IT experience, including 3–5 years of people leadership in customer experience, supply chain, microservices, or integration.
- Experience delivering large-scale, business-critical customer experience solutions and shaping an integration platform or strategic technology area.
- Hands-on experience with EDI, IBM Sterling or OpenText, AWS, APIs, event-driven systems, middleware, containers, CI/CD, and infrastructure as code.
- Practical experience building services with Node.js or an equivalent technology and delivering agentic AI solutions.
- Understanding of SAP OTC processes, supply chain operations, and security, privacy, GxP, SOX, HIPAA, and GDPR compliance.
Nice to have
- Master’s degree or advanced technical certifications.
- Experience onboarding EDI trading partners and working with AWS microservices and EDI standards.
- Experience in healthcare or regulated life sciences.
- Experience with agentic AI platforms or AI-assisted integration automation.
Culture & Benefits
- Inclusive work environment focused on individual dignity, diversity, and equal opportunity.
- Participation in pension and 401(k) savings plans.
- Vacation, sick time, holidays, parental leave, caregiver leave, bereavement leave, and volunteer leave.
- Accommodation support is available during the interview process for applicants with disabilities.
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