Business Operations Analyst, Trust and Safety - USDS

Location: San Jose, United States; fully in-person schedule up to 5 days a week

Base salary: $71,778–$151,112 annually

Company

hirify.global operates data privacy, cybersecurity, trust and safety, and content moderation programs for U.S. users and apps.

What you will do

• Establish reporting standards, metric definitions, and visibility frameworks across business lines.
• Build, maintain, and improve recurring reports, dashboards, scorecards, and executive performance views.
• Conduct deep-dive analyses to identify trends, risks, performance drivers, and improvement opportunities.
• Partner with Planning and Performance, business leaders, Data Science, Product, Engineering, and QA.
• Standardize reporting outputs, reduce manual effort, and identify automation opportunities.
• Improve reporting scalability and support insight-driven operational decision-making.

Requirements

• Experience in reporting, business intelligence, analytics, operations reporting, or a related data-driven operational function.
• Strong experience developing reporting standards, metric definitions, dashboard logic, and executive visibility mechanisms across multiple business areas.
• Ability to turn data into clear business narratives, identify systemic risks, and provide actionable recommendations.
• Experience collaborating with Data Science, Product, Engineering, and Operations stakeholders to resolve ambiguity and align data interpretation.
• Strong written and verbal communication skills for presenting insights to senior stakeholders.
• Ability to work on-site in San Jose, with in-person attendance up to 5 days per week.

Culture & Benefits

• Medical, dental, and vision insurance from day one.
• 401(k) savings plan with company match, paid parental leave, disability coverage, and life insurance.
• Wellbeing benefits, 10 paid holidays, 10 paid sick days, and 17 days of Paid Personal Time.
• The role may include discretionary bonuses or incentives and restricted stock units.
• Content moderation work may involve daily exposure to bullying, hate speech, child safety issues, and depictions of harm; wellbeing support is provided.