Sportstech Technical Support Team Lead (Sports Technology)

Location: Tallinn, Harjumaa, Estonia; hybrid working model

Salary: €2,800–€3,600 gross per month

Company

hirify.global provides sports technology and live data solutions that create immersive, interactive, and personalised experiences for sports fans worldwide.

What you will do

• Lead, support, and develop the Sportstech Technical Support team.
• Manage daily operations, including resources, priorities, workloads, recruitment, onboarding, and scheduling.
• Act as the primary escalation point for complex issues and major incidents, driving timely resolution and service stability.
• Coach, mentor, and performance-manage team members through feedback, training, and development plans.
• Improve support processes, knowledge sharing, service quality, and operational efficiency.
• Build strong relationships with stakeholders across the business and use performance data to drive improvements.

Requirements

• Strong coaching, people management, problem-solving, decision-making, and organisational skills.
• Experience managing incidents, prioritising workloads, and delivering results in a fast-paced environment.
• Strong communication and stakeholder management abilities.
• Ability to balance operational demands with team development and service improvement.
• Strong analytical skills and the ability to use data and metrics to drive performance.

Nice to have

• Experience scaling or transforming support operations and team processes.
• Experience leading or mentoring a technical support team.
• Understanding of sports and sports technology.

Culture & Benefits

• Office-first culture with a hybrid working model that varies by role and location.
• Competitive salary and participation in the hirify.global Group benefits plan.
• Support for employee wellbeing and professional growth.
• Inclusive environment focused on belonging, accountability, ownership, continuous improvement, and driving change.