Location: This role is based in our Chicago office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday.

Salary: $91,000 - $115,000

%hirify_global% helps teams orchestrate their work, from small projects to strategic initiatives.

Overview

As Designated Support Engineer you will serve as the designated Support contact for high value customer accounts, assisting with customer inquiries, feature requests, bug reports, and %hirify_global% best practices to drive adoption and improve utilization. You will host live video calls upon request, exploring and resolving urgent, high severity issues for top customers. You will develop a positive, consultative relationship to help them transform the way they work with %hirify_global% and establish strong relationships with cross functional partners.

What you will do

Serve as the designated Support contact for high value customer accounts
Host live video calls, exploring and resolving urgent, high severity issues
Develop a positive, consultative relationship to help them transform the way they work with %hirify_global%
Assist customers of all sizes via email, resolving inquiries and empowering users
Update and maintain Support’s internal knowledge base with insights from customer engagements
Establish and maintain strong relationships with cross functional partners

Requirements

5+ years of Customer Support experience; live channel experience preferred (chat, phone)
Experience in technical support, esp. API & integrations, workflow troubleshooting
Natural troubleshooting skills and strong technical aptitude
Excellent written and verbal communication skills in English
Impeccable customer skills: communication, empathy, integrity
Tenacious work ethic and relentless attention to detail

Nice to have

Proficiency with %hirify_global% and other work management platforms
Demonstrated curiosity about AI tools and emerging technologies

Culture & Benefits

Mental health, wellness & fitness benefits
Career coaching & support
Inclusive family building benefits
Long-term savings or retirement plans
In-office culinary options to cater to your dietary preferences