Technical Account Manager

Location: Based in our Tokyo office with an office-centric hybrid schedule.

hirify.global helps teams orchestrate their work, from small projects to strategic initiatives.

Overview

As a Technical Account Manager, you’ll be a strategic technical advisor to our largest and most complex enterprise customers. You’ll partner deeply with customer stakeholders to drive technical enablement, ensure sustained adoption, and align hirify.global’s capabilities with their long-term goals.

What you will do

• Own the post-sales technical success of enterprise and strategic customers.
• Drive proactive engagement through regular touchpoints, roadmap alignment, and technical reviews.
• Lead escalations, migrations, and incident coordination, partnering cross-functionally to resolve complex issues and reduce risk.
• Deliver best practice guidance on hirify.global APIs, integrations, authentication, and admin governance.
• Monitor customer health by tracking usage patterns, sentiment, and engagement trends.
• Collaborate closely with Sales, Support, Product, and Engineering to align on account strategy and influence roadmap.

Requirements

• 5+ years in a customer-facing consultative technical role (TAM, Solutions Engineer, Implementation Consultant, etc.) in the SaaS space.
• Demonstrated ability to manage and influence senior technical and business stakeholders.
• Strong technical acumen - able to confidently speak to APIs, integrations, authentication protocols (SAML, SCIM), and technical architecture.
• Strong communicator with excellent documentation, facilitation, and presentation skills.
• Experience working with cross-functional partners including Product, Engineering, and Sales.
• Demonstrates curiosity about AI tools and emerging technologies.

Culture & Benefits

• Flexible hybrid work environment.
• Committed to building teams that include a variety of backgrounds, perspectives, and skills.
• Provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, etc.