Engagement Manager (Cybersecurity)

Location: Buenos Aires, Argentina; customer business reviews may be conducted onsite or remotely.

Company

hirify.global is a fast-growing cybersecurity startup providing AI-driven behavioral biometrics to help banks and global enterprises prevent fraud and manage digital identity risks.

What you will do

• Manage strategic customer engagements and drive adoption of the hirify.global behavioral biometrics solution.
• Act as the primary consulting, incident-reporting, and escalation contact for major customers.
• Coordinate Support, Service Delivery, Threat Analysts, Data Scientists, Solutions, R&D, Product, and Engineering teams to resolve customer issues.
• Lead customer business reviews, present product updates, gather roadmap feedback, and build executive-level relationships.
• Oversee technology delivery projects, including schedules, scope, work breakdown structures, milestones, resources, risks, and statements of work.
• Partner with Strategic Account Managers to identify new opportunities and represent hirify.global at conferences and customer events.

Requirements

• 8 years of post-sales consulting experience in cybersecurity, fraud, payments, or technology with top-tier customers.
• Bachelor’s degree in a STEM or quantitative discipline such as statistics, engineering, mathematics, economics, physics, computer science, or information systems.
• Expertise in data quality concepts and tools for resolving client issues.
• Advanced organizational, project management, communication, negotiation, consultative, and conflict-management skills.
• Fluent English and Spanish, including reading, writing, and speaking, are required.
• Ability to work with highly technical teams, translate requirements for non-technical decision-makers, manage multiple priorities, and take end-to-end ownership of customer outcomes.

Nice to have

• Portuguese language skills.

Culture & Benefits

• Work with major banks and global enterprises on fraud prevention and digital identity challenges.
• Collaborate across Professional Services, Support, Service Delivery, Threat Analysis, Data Science, Product, and Engineering.
• Operate in an entrepreneurial, proactive, accountable, and customer-focused environment.
• Participate in hirify.global events such as hirify.global Connect and Fraud Fighters.