SaaS Implementation Consultant (NA Hours)

Location: Cape Town, South Africa office; hybrid model with 3 days working from home per week. Must work U.S. EST hours from 8:30am to 5:00pm and observe U.S. public holidays.

Company

hirify.global develops real estate and property-management software, including RentPayment solutions for payment processing and client operations.

What you will do

• Manage the full implementation lifecycle from contract signing through onboarding and production readiness.
• Act as the primary client contact, provide status updates, and manage expectations around scope, timelines, and deliverables.
• Create and execute project plans, lead kickoff meetings, track milestones, and document risks, decisions, and communications.
• Gather requirements with Sales and internal stakeholders and coordinate cross-functional implementation activities.
• Configure, test, and support integrations between software platforms and systems, troubleshooting issues through resolution.
• Deliver client presentations and training on products, payment processing, and check-scanning workflows.

Requirements

• At least 3 years of relevant professional experience managing client relationships and implementation projects.
• Experience in payments, financial services, SaaS, or related industries.
• Working knowledge of FinCEN and Know Your Customer (KYC) regulations.
• Strong communication, presentation, analytical, problem-solving, organizational, and time-management skills.
• Ability to manage multiple priorities and collaborate effectively with cross-functional teams.
• Bachelor’s degree preferred; equivalent education, training, and experience considered.

Nice to have

• Advanced Microsoft Excel and PowerPoint skills and strong knowledge of Microsoft Office.
• Experience with Smartsheet or similar project-management tools.
• Knowledge of API integrations and system-connectivity concepts.
• Experience with payment-processing platforms or real estate, property-management, and financial-technology software.

Culture & Benefits

• Hybrid work model with three home-working days per week.
• Medical Aid Scheme, Personal Pension plan, and parental leave.
• 25 days of annual leave, public holidays, and 16 hours of flexible time off.
• Tuition reimbursement and professional-development support.
• Office breakfasts, quarterly lunches, virtual social events, employee resource groups, and inclusion-focused employee groups.
• Option to work from anywhere in the world for two weeks per year.